Location
Caerphilly
Department
Finance

About The Role

We have an exciting opportunity for a Customer Support Advisor to form part of our large Credit Management Team here at our Head Offices in Caerphilly.  Here you will be responsible for releasing invoices to our largest Key Account Clients all within a timely manner and as per the client’s contractual requirements and payment terms.


A day in the life of an Invoice Releasing Advisor at phs will involve;

  • Ensuring that our biggest invoices are released accurately and on time, in-line with agreed standards
  • Resolving complex issues and queries that may prevent our customers paying their invoices in a timely manner
  • Obtaining and updating as much information as possible on to the phs databases thus ensuring our clients accounts are as relative and accurate as possible
  • Working proactively with customers and internal account managers to ensure continuous improvements to maximise effective and efficient customer service

The ideal candidate for an Invoice Releasing Advisor at phs will have:

  • Great customer focus
  • A high-level of attention to detail
  • Be organised, assertive with great communication skills
  • Administration and IT experience

 

In return for your commitment and expertise, you will get:

  • 23 days annual leave plus Bank Holidays
  • Pension scheme
  • Ongoing career and development opportunities
  • Free Life Assurance
  • A 24-hour wellbeing helpline
  • Full training and support
  • Free Parking.

 

About phs:

Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 58 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.


At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.  We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

 

 


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