Location
Dublin
Department
Customer Service
Advertising Salary
28,000.00 Euros

About The Role

Customer Service Administrator – Dublin

We have an exciting opportunity for a Washroom Customer Service administrator at our Dublin office. This varied role will be working within a team environment, taking ownership, and ensuring first time resolution for a variety of customer and colleague needs.  This office-based role will see you dealing with customer service, administration of customer accounts plus support functions.

The Role:

To efficiently and effectively own and handle all customer interactions, investigating and solving customer queries through to resolution. Providing a first-class service to internal and external customers ensuring that we delight our customers and leave a positive outcome that encourages high customer satisfaction.

Key Accountabilities:

  • To be a strong contributor to the overall success of the business.
  • Ensure that all that you deliver has the customer at the heart of any interactions.
  • Always remain patient and attentive, communicating clearly and positively.
  • To ensure all customers are dealt with professionally and in a timely manner. The customer is to be updated always with the progress of their enquiry providing solutions and outcomes that ensure customer satisfaction.
  • Setting up customer contracts on the system with correct pricing.
  • Analysing accounts for credit.
  • Generating customer invoices and statements.
  • Processing customer consumable orders.
  • Support Account Managers with customer queries.
  • Ensure that overall performance of self/team and the business are met by driving for excellence whilst exceeding productivity and quality targets.
  • A strong continuous improvement approach always searching for ongoing improvement in products, service, and processes to improve customer service.

Skills and Experience required:

  • Customer focused.
  • Strong administration skills.
  • Excellent Communicator orally and written.
  • Listening and evaluation skills.
  • Rapport building.
  • Problem solver.
  • Organised, open to change and driven and positive.
  • Ability to multi -task, prioritise and manage time effectively.
  • Attention to detail.
  • Intermediate to advanced IT related programmes i.e word and excel.
  • Use of internal databases, including CRM system.
  • Strong call handling skills and active listening.
  • Proven customer support experience.
  • Familiar with CRM systems and practices.
  • Track record of exceeding set targets and deadlines.
  • Possess the skills to resolve conflict and challenges when apparent.
  • Identify opportunities to offer additional and or alternative products to our customers.
  • Have a flexible approach to work.
  • Be ambitious with a desire to succeed.
  • Enjoy working within a large, dynamic and supportive team environment.

In return for your commitment and expertise, you will receive:

  • An annual salary of 28,000,00 Euros per annum.
  • 37.5 hour working week. Monday – Friday.
  • 23 days annual leave including Bank Holidays and the option to buy/sell holiday scheme after six months in the business.
  • Savings and discounts with supermarkets and high street stores via PHS Perks.
  • Full training and support with opportunities to progress within the business.
  • Pension
  • Hybrid working.
  • 24 hour Well Being Helpline.
  • Free parking.

About PHS:

Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.  We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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