Location
Warrington
Department
Telesales
Advertising Salary
£20,500.00 - £22,360.00 plus bonus

About The Role

 

PHS Compliance Telesales Advisor.

We have an exciting opportunity for a Telesales Advisor at Warrington.  The successful candidate will be required to develop and maintain excellent relationships with our existing customer database resulting in excellent levels of customer retention.  This is to be achieved by contacting customers to discuss their compliance requirements, arrange documentation to proceed and record accurate customer information within our computerised systems contributing to seamless customer delivery. The role will also be responsible for introducing our services to new customers as well as additional services to our existing customer base

Your key responsibilities will be:

  • Contacting customer to confirm vital specification to schedule periodic testing, offering a robust reminder service to ensure customer safety Compliance.
  • Recording and updating customer information by keeping accurate records within the CRM database ‘Sage’, create an opportunity and confirm pricing.
  • Process purchase orders and contracts adhering to order SLA’s.
  • Answering and handling internal and external calls within the agreed service levels.
  • To seek opportunities to introduce the company’s products/services to existing and/or potential customers for the sales team.
  • Ensure customers are educated on the service we are providing.
  • Retrieve customer perception data to contribute towards continuous improvement.
  • Respond to customer enquiries and generate orders as required.
  • Support the business needs where required.
  • Keep abreast of product information and customer expectations to facilitate customer service excellence.

Competencies required:

  • Ability to organise and prioritise own workload to ensure KPI’s and targets are achieved.
  • Thrives from being a member of a successful, sales originated team.
  • An enthusiastic and ‘can do’ attitude, demonstrating initiative when dealing with difficult situations.
  • Ability to delight customer and identify up sell opportunities.
  • Excellent communication both verbal and written skills.
  • Influencing and negotiating expertise.
  • Understanding of Microsoft packages.

In return for your commitment and expertise, you will get:

  • A permanent Monday – Friday role with no evening or weekend working.
  • An annual salary of £20,500 - £22,360.00 depending on experience. 
  • Potential to earn an uncapped monthly bonus
  • 23 days annual leave plus bank holidays.
  • Free Life Assurance
  • Ongoing career and development opportunities
  • We offer accredited ILM Management training in house and externally.
  • Pension Scheme
  • A 24-hour wellbeing helpline
  • Full training and support
  • Up to £1000 savings at Supermarket and High Street Store discounts with PHS Perks.

About phs:

Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.

Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.  We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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