Customer Service Experts - we’re looking for you!
- Customer Service Advisor
- Based at Mayflower Woolwich
- Great basic salary and excellent benefits
- Great hours Monday to Friday, no evening or weekend work
- Full Time, permanent position (40 hours per week)
Based in or near Woolwich? Enjoy helping customers? Looking for a career rather than a job?
If you answered “Yes” to the above, this is the role for you. We are looking for the right person to join us as a Customer Service Advisor at our Mayflower Operations Centre. Let us tell you why you will love it here…
So why Mayflower? As well as being a great place to work, it’s a successful, market-leading company with a friendly and supportive atmosphere. We have great hours, a good salary and a fabulous list of benefits that continues to grow.
Love helping customers? Computer literate? Reliable? Looking for a stable career in an established, successful company? You’re just the kind of person we’re looking for!
Role Overview:
To efficiently and effectively own and handle all customer interactions, investigating and solving customer enquiries through to resolution. Providing a first-class service to internal and external customers ensuring that we delight our customers and leave a positive outcome that encourages high customer satisfaction.
Your role as a Customer Service Advisor at Mayflower:
- To be a strong contributor to the overall success of the business.
- Ensure that all you deliver has the customer at the heart of any interactions.
- Always remain patient and attentive, communicating clearly and positively.
- To ensure all customers are dealt with professionally and in a timely manner and the customer is kept always updated with the progress of their enquiry providing solutions and outcomes that ensure customer satisfaction.
- Setting up customer contracts on the system with correct pricing.
- Support Account Managers with customer queries.
- Ensure that overall performance of self/team and the business are met by driving for excellence whilst exceeding productivity and quality targets.
- A strong continuous improvement approach always searching for ongoing improvement in products, service and processes to improve customer service.
- Focus on the root cause of problems to identify ways of solving them effectively and preventing further problems occurring.
- IT Literate
In return for your commitment and expertise at Mayflower:
- A good basic salary
- No weekend or evening working – great hours Monday to Friday (40 hours a week)
- You’ll work in our Mayflower Operations Centre with excellent opportunities to develop your career here.
- Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training.
- 23 days holiday plus bank holidays.
- Buy / Sell holiday scheme after completing a successful probationary period.
- Amazing employee discounts with major supermarkets and retailers with phsPerks.com
- Free Parking onsite so no parking costs
- Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
So, if you have excellent experience on a contact centre or helping customers on the phone while updating details on a computer, we want to speak with you! Apply now.