Telesales Advisor – Warrington
We have an exciting opportunity for a Telesales Advisor at Warrington. The successful candidate will be required to develop and maintain excellent relationships with our existing customer database whilst also seeking out opportunities to win New Business. This is to be achieved by contacting customers to discuss their compliance requirements, arrange documentation to proceed and record accurate customer information within our computerised systems contributing to seamless customer delivery. The role will also be responsible for introducing our services to new customers as well as additional services to our existing customer base
Your key responsibilities will be:
- You’ll be calling our existing business customers, building relationships and spotting opportunities to enhance that relationship by identifying customers’ needs.
- Will be responsible for specific campaigns and set call targets, and you will be proactively contacting our customers regarding these core products and services.
- Seek out opportunities to win New Business
- Contacting customer to confirm vital specification to schedule periodic testing, offering a robust reminder service to ensure customer safety Compliance.
- Recording and updating customer information by keeping accurate records within the CRM database ‘Sage’, create an opportunity and confirm pricing.
- Process purchase orders and contracts adhering to order SLA’s.
- Answering and handling internal and external calls within the agreed service levels.
- To seek opportunities to introduce the company’s products/services to existing and/or potential customers for the sales team.
- Ensure customers are educated on the service we are providing.
- Respond to customer enquiries and generate orders as required.
- Support the business needs where required.
- Keep abreast of product information and customer expectations to facilitate customer service excellence.
Competencies required:
- Outbound Telesales experience is essential
- You’ll need to be able to retain a lot of product and pricing information to ensure we match the right product to the customer’s needs
- Ability to organise and prioritise own workload to ensure KPI’s and targets are achieved.
- Thrives from being a member of a successful, sales originated team.
- An enthusiastic and ‘can do’ attitude, demonstrating initiative when dealing with difficult situations.
- Excellent communication both verbal and written skills.
- Influencing and negotiating expertise.
- Understanding of Microsoft packages.
In return for your commitment and expertise as a Telesales Advisor at PHS Compliance:
- A basic salary of £ 24,811.00 OTE £35,000.00.
- A full-time permanent hybrid role. Monday -Friday (no evenings or weekends, 37.5 hours a week)
- We offer accredited ILM Training in house and external training.
- Ongoing career and development opportunities.
- Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- 23 days annual leave
- Company pension.
- 24-hour wellbeing helpline.
- Online GP for you and your family.
- Free Parking
- Holiday buy and sell scheme
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.