Planner & Scheduler
Location- Peterlee
Great hours Monday to Friday, no evenings or weekend working
Full time permanent position with hybrid working
About the Role
We’re looking for a highly organised, analytical, and proactive Planner & Scheduler to join our PHS Hygiene team. In this role, you’ll play a key part in ensuring our Service Drivers have optimised routes, our customers receive outstanding service, and our operational performance meets the highest standards.
Working closely with the Lead Scheduler and Operations Management teams, you’ll help drive continuous improvement, efficiency, and great customer outcomes.
What You’ll Be Doing:
Planning & Scheduling
Create and maintain optimal schedules for Service Drivers in the Hayes Operations Center to maximise productivity and resource utilisation.
Analyse routes and driver feedback to continuously improve efficiency.
Monitor unplanned work and KPI trends to ensure resources are used effectively.
Maintain backlogs at appropriate levels.
Operational Support
Support the Lead Scheduler through daily Op Rhythm Calls, weekly reviews, and ad hoc meetings.
Assist with customer mobilisations and onboarding, ensuring smooth rollouts and fast responses to any issues.
Resolve customer service queries in a timely and appropriate manner.
Communication & Collaboration
Work closely with Scheduling and Operations teams to meet KPI targets.
Cascade updates on policies, process changes, and operational news to ensure staff remain well-informed.
Promote consistent ways of working and a positive team environment.
Other Responsibilities
Travel to Operations Centres or meetings when required.
Uphold all health and safety and quality standards at all times.
Skills & Knowledge Required
Advanced knowledge of scheduling systems and best‑practice scheduling, with strong IT skills and a passion for technology.
Highly analytical and solutions‑focused, able to propose flexible approaches and drive continuous improvement.
Customer‑obsessed, taking ownership of scheduling delivery for assigned Operations Centres.
Strong communicator with a personable, collaborative approach.
Resilient, proactive team player who can prioritise effectively and perform under pressure.
Positive, can‑do mindset with a strong commitment to getting the job done.
Valid driving licence (essential).
In return for your commitment and expertise in this role, you will get:
A competitive salary depending on experience in a secure, successful company
No weekend or evening working – great hours Monday to Friday (40 hours a week)
Amazing employee discounts with major supermarkets and retailers with phsPerks.com
Training available to expand your skills. We offer accredited ILM training through external and in-house training
23 days holiday plus bank holidays (31 days in total), plus a Buy / Sell holiday scheme
Free Parking onsite so no parking costs
Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
Why Join Us?
At PHS Hygiene, you’ll be part of a supportive, forward-thinking team where your input truly matters. You’ll have the opportunity to influence best practice, drive improvements, and help shape an efficient, customer-focused operation.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
phs Group is the leading hygiene services provider in the UK, Ireland and Spain.
Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner occupied shops.