Senior Account Manager

Are you an experienced Account Manager who enjoys building long-term customer relationships and identifying opportunities to grow existing accounts?

Direct365 are looking for a Senior Account Manager to take ownership of a portfolio of high-value customers, helping to maximise customer retention, increase customer lifetime value and introduce customers to the full range of Direct365 products and services. This is an exciting opportunity to join a growing business where you'll play a key role in driving sustainable growth through proactive account management and customer development.

The Senior Account Manager role at Direct365 will involve:

• Managing and developing a portfolio of high-value customer accounts.
• Conducting regular account reviews to identify upselling and cross-selling opportunities.
• Building strong customer relationships to improve retention and customer satisfaction.
• Managing renewals and proactively addressing customer concerns to reduce churn.
• Working closely with internal teams to deliver an outstanding customer experience and identify growth opportunities.

The ideal candidate for a Senior Account Manager at Direct365 will have:

• Proven account management experience within a B2B environment.
• Strong relationship-building and stakeholder management skills.
• Experience managing and developing customer portfolios.
• Evidence of growing revenue through upselling and cross-selling activities.
• A customer-focused approach with a passion for delivering excellent service.
• Strong commercial awareness and negotiation skills.
• Experience managing contract renewals and retention activities.
• Excellent communication and presentation skills.
• Ability to identify and pursue growth opportunities within existing accounts.
• Strong organisational skills and the ability to manage multiple priorities.

Desirable:

• Experience within facilities management, hygiene, compliance, waste or related service industries.
• Experience using CRM systems and sales pipeline management tools.

In return for your commitment and expertise, you will get:

• Competitive Salary plus commission 
• • Monday to Friday working hours (37.5 hours per week).
  • No evening or weekend working.
  • 23 days holiday plus bank holidays (31 days in total)
  • Virtual GP for you and your household
  • Buy and sell holiday scheme
  • Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
  • Training to expand your skills. We offer accredited ILM training through external and in-house training
  • Apprenticeship opportunities
  • Free Parking onsite so no parking costs
  • Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

About Direct365

Direct365 is the central hub for essential workplace products and services for small businesses across the UK. From healthcare and hygiene products to compliance services, washroom solutions, waste management and workplace safety equipment, Direct365 helps organisations create safer, cleaner and more efficient working environments.

As part of phs Group, you'll be joining a market-leading organisation with over 90,000 customers across the UK, Ireland and Spain, committed to delivering excellent service and helping customers succeed.

At phs Group, we are committed to creating an inclusive workplace where everyone can be themselves and thrive. We welcome applications from all backgrounds and experiences