Planning Team Leader
phs Compliance
Golborne, Warrington
Full-time permanent role | 37.5 hours per week
We have an exciting opportunity for an experienced Planning Team Leader to join our Planning team at phs Compliance. In this role, you will be responsible for leading and developing the Planning function, ensuring the effective coordination, scheduling and optimisation of operational activities across the business.
Working closely with key stakeholders across Operations, you'll drive operational efficiency, manage resources effectively, and support the delivery of an excellent customer experience. This is a fantastic opportunity for a strong people leader with experience in planning, forecasting and performance management to make a real impact.
A day in the life of a Planning Team Leader at phs will involve:
- Leading, motivating and developing the Planning Team to deliver high levels of performance and customer service.
- Working collaboratively with Operations and key stakeholders to ensure planning activities support business objectives.
- Monitoring team performance against agreed KPIs and implementing actions to drive continuous improvement.
- Conducting regular one-to-one meetings, team meetings and performance reviews to support employee development.
- Preparing, analysing and presenting departmental reports to identify trends, opportunities and areas for improvement.
- Reviewing customer and engineer feedback and implementing improvements to enhance the customer experience.
- Managing and coordinating ad hoc work activities, maximising engineer availability and utilisation.
- Taking ownership of medium and long-term planning models across operational regions.
- Producing accurate workload forecasts to determine resource requirements and support operational performance.
- Driving continuous improvement initiatives to improve planning processes, productivity and service delivery.
- Supporting the Service Delivery function and providing cover when required.
The ideal candidate for a Planning Team Leader at phs will have:
- Previous experience leading or supervising a team within a planning, scheduling or operational environment.
- Experience of workforce planning, resource management or forecasting.
- Strong analytical skills with the ability to interpret data and identify trends.
- Excellent communication and stakeholder management skills.
- A customer-focused approach with the ability to balance operational efficiency and service delivery.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- Experience coaching, developing and motivating team members.
- Good knowledge and understanding of Microsoft Office applications, particularly Excel.
Desirable experience:
- Knowledge of electrical testing, engineering services or M&E environments.
- Experience within a service-led operational business.
- Understanding of people management policies and processes.
- Professional management or customer service qualification.
In return for your commitment and expertise, you will get:
- Competitive salary
- 23 days holiday plus Bank Holidays
- Pension
- Ongoing career development opportunities
- phs Perks (Partnership with Reward Gateway)
- phs Shop (Discounts on household consumables)
- A 24-hour wellbeing helpline plus free access to a virtual GP for you and your household
About phs Compliance
phs Compliance focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. phs Compliance self-delivers electrical testing and inspection, M&E installation and maintenance, and asset verification services through a nationwide team of over 400 engineers.
Our technical and quality management standards are second to none, and we are one of the few UK companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.
At phs, we pride ourselves on our diverse workforce and are committed to creating an inclusive environment where everyone can be themselves at work. Please let us know if you require any reasonable adjustments during the recruitment process.