Skilled at Customer Retention and local to Caerphilly?
Customer Relations Consultant
Caerphilly
Good salary with bonus structure and excellent benefits
Full time, permanent position
Do you have Customer Relations experience in an office or contact centre? Are you looking for a secure role with a successful company that is local to you? Great at finding resolutions? If you are based in Caerphilly or the local area and have excellent listening and communication skills, this is the perfect role for you. Consider these factors:
- Doing a role that you really enjoy – listening to customers and resolving their queries
- The satisfaction of retaining customer’s loyal business
- Bonuses for successful customer retention
- No evening or weekend working
- Great full-time hours 9am – 5pm Monday to Friday
We are phs Group – the leading Hygiene Services provider in the UK. We are in our 61st year, and there has never been a better time to join us as we continue to grow. If you excel at understanding and resolving customer enquiries, this is the career for you! We have great hours, a good salary and a fabulous list of benefits that continues to grow. If you live locally the commute is quick and easy! And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune.
Your role as a Customer Relations Consultant at phs Group:
- Making calls to customers that are thinking of cancelling services, to understand their full requirements with the mission of “1st time resolution” and retaining / saving their valued custom with us.
- Providing excellent customer service every time, being proactive in solving issues and supporting internal and external customers.
- Achieving / exceeding targets that include quality, amount of saved business, cancellation rates and attendance.
- To be able to successfully negotiate with customers, promoting the benefits of services and potentially re-assessing prices where appropriate.
- To recognise and enforce where appropriate, any breach of contract terms, or negotiate an acceptable contribution in the case of an early termination of contract.
- Recognising the root causes of issues to consistently improve the customer experience.
The ideal candidate for a Customer Relations Consultant at phs Group will have:
- Great customer focus, with excellent listening and problem-solving skills
- Excellent organisation skills, with the ability to work well in a time-focused environment
- High morals, someone who is reliable, honest and has resilience and integrity
- Exceptional communication skills, always polite and able to negotiate effectively
- Experience in a similar customer retentions role would be advantageous
In return for your commitment and expertise at phs Group, you’ll benefit from:
- A good salary of £22,250 p.a. (36.25 hours a week) and excellent earning potential through bonuses
- No weekend or evening working – great hours Monday to Friday
- Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
- Further savings with our phs Direct Online shop
- Free Parking on-site so no parking costs
- Excellent careers opportunities
- Accredited ILM training through external and in-house training
- Flexible training scheme
- Apprenticeship opportunities
- Hybrid working after 6 months
- 23 days holiday plus bank holidays
- Buy / Sell holiday scheme
- Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
We want to speak with you! Apply now.
About phs:
phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 61 years of business.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.