Head of Sales

Head of Sales

phs Teacrate

Nationwide travel required

We're searching for a results driven, high-energy sales professional with a proven track record in RTP materials handling & packaging sector to lead and manage our highly experienced sales team to drive new business & growth.  

Key Responsibilities:

• Sales- Grow profitable revenue year on year. Implement the sales strategy and annual sales plans for key sectors in the business, adjust if required. Lead, manage, motivate and develop the sales team using appropriate metrics, KPIs, training and development etc, to drive performance and profitable growth. Own the Sales Pipeline and drive sales growth through growing existing contracts and delivering new business wins.
• Client retention – ensure that customer retention is optimised through excellent account management practice and first-class customer service. Ensure issues are identified and resolved promptly.
• Forecasting – forecast accurate numbers for existing and new customers / products, taking action to maintain performance against agreed plans.
• Pricing – optimise pricing to maximise profitability. With the Managing Director and Finance Business Partner, set and enforce pricing and authority levels. Ensure compliance with authority levels and review pricing policy regularly.
• Customer Satisfaction – Lead the customer satisfaction activity for the business. Measure and improve customer satisfaction levels through Net Promoter Score (NPS).
• Product Development - ensure that existing products are reviewed and upgraded or retired, and that relevant and profitable new products are developed and introduced to the market.
• Marketing & Digital – Work effectively with phs Marketing to create and implement effective and efficient Product Marketing and Marketing Communications which drive profitable sales growth at minimal cost.
• Debt – work with colleagues to minimise & collect overdue customer debt.

• Significant experience within the RTP sector in a senior sales leadership role.
• Proven track record of driving profitable sales & EBITDA growth.
• Prior experience of setting and managing an effective commercial strategy.
• Proven experience managing sales teams and driving performance using KPIs.
• Experience of personally leading bids and sales processes.
• Strong negotiating and commercial skills – a proven ability to accurately price business opportunities and develop bids.

 Key KPIs:

• Profitable sales growth year on year (£ revenue and gross margin).
• Customer retention (% and £).
• Customer satisfaction (NPS).
• Commercially appropriate pricing which is regularly reviewed and changed to optimise profitable growth (£ gross margin).
• Compliant commercial contracts which are signed and do not expose phs to inappropriate risk

In return for your commitment and expertise at phs Group:

• Attractive basic salary plus bonus structure
• Company car / car allowance
• National travel required
• Hybrid working
• Buy / Sell holiday scheme
• Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks
• Access to Digital GP for you and your household
• Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

About phs Teacrate..

We don’t just move crates; we orchestrate seamless logistics. As the foremost service provider for crates, handling equipment, and packaging products across the UK, we power industries that keep our nation moving.

Our seasoned sales, account management, and customer support teams bring decades of experience to the table. With a 99%+ satisfaction score, we prioritize your needs and deliver tailored solutions. Our fleet of 29 vehicles ensures next working day delivery, while our strategically placed depots cover the entire UK.